Returns and exchanges are only accepted within one week of product arrival (the day the delivery company completes delivery).
If you wish to return or exchange an item, please be sure to contact us via ' Contact Us'.
Once we confirm the details of your inquiry, we will send you return instructions from info@comaco.jp.

For shipping costs, we will bear the cost if the product is defective, and the customer will bear the cost for returns or exchanges due to the customer's convenience.
Additionally, in the case of exchanges for size or color changes, please be sure to confirm the availability of replacement stock when making an inquiry.
As soon as we confirm the returned item, we will process your refund or cancel your payment, or ship your replacement item.

However, returns and exchanges will not be accepted in the following cases:
・If the product's tag or label has been removed or lost
・If the product has been used even once
・If the condition of the product (including the box and accessories) when returned to us is significantly different from when it was delivered
・If more than 8 days have passed since the product arrived
・For made-to-order or pre-ordered products

Please note that some products offer a "free return shipping service." For eligible products and details on how you can comfortably choose items from home, please check this page.

This service sends you an email notification when a sold-out product becomes available for order again.

Please register your email address to receive 'restock notification emails' from the product page of your desired item.

・Please note that some desired products may sell out without being restocked. In such cases, no email will be sent.
・The "Restock Notification Email" only informs you about product restocks. It does not guarantee stock availability or purchase.
・Please understand that some products may sell out again after being restocked due to purchases by other customers.
・Once your desired product is restocked and a notification email is sent, your email subscription will be canceled. If you wish to continue receiving "Restock Notification Emails," please re-register.

At our store, you can purchase eligible products at a discounted price by entering a coupon code at checkout.

Terms and Conditions for Coupon Use

・Each coupon can be used once per person.
・Only one coupon code can be entered per order. Multiple coupons cannot be used together.
・Expired coupons are invalid.
・Coupons cannot be applied after an order is completed, so please be sure to enter them when placing your order.
・Available for all payment methods.
・If you return a product purchased with a coupon, the coupon amount will not be refunded.

We offer gift wrapping services for a fee. Please consider using them for special occasions such as presents for loved ones or anniversaries.

Please select "Gift Wrapping" from the [CATALOG] → [Other] page of the menu.
After adding "Gift Wrapping" to your cart, please proceed to checkout along with the items you wish to have gift-wrapped.

・If you are ordering multiple items, please specify which items you would like gift-wrapped in the "Notes" section of your shopping cart.
 ・When you place an order that includes "Gift Wrapping," we do not include a delivery slip with the product. If you require a delivery slip to be included, please write "【納品書の同梱希望】" (Include delivery slip) in the notes section when you place your order.

・Some items are not eligible for gift wrapping. Information regarding gift wrapping eligibility is displayed on each product page. Please note that if you order an ineligible item, the "Gift Wrapping" will be canceled.
・We do not accept orders for gift wrapping only.
・We do not provide paper bags for gifting.

Yes, we can issue receipts.
If you would like one, please contact us via the [Inquiry Form] or [Official LINE] after delivery is complete.

Please choose your preferred receipt format from the following:
・PDF Receipt: Sent to your registered email address.
・Handwritten Receipt: Delivered by mail.
* If you wish to have it mailed to an address different from the product delivery address, please provide the mailing address as well.

When contacting us, please provide the following information:
--------------------
・Order Number:
・Orderer Name:
・Receipt Format: (PDF or handwritten)
・Recipient Name:
・Description: (e.g., "for merchandise cost")
--------------------

We usually ship within 3 business days (excluding Saturdays, Sundays, holidays, and long holidays). It may take 2-3 days for the product to arrive after shipping.
Please check the delivery status using the tracking number provided in the shipping confirmation email.

Normally, you can specify a delivery date from 3 days to 30 days after your order.
If you wish to specify a date, please select your desired date from the cart screen when placing your order.

If you select "No preferred delivery date", your order will usually be shipped within 1-3 business days (excluding weekends, national holidays, and long holidays) from the date of your order.

*Please note that in some areas, such as remote islands and Okinawa, even if you select a date-specific delivery service, we may not be able to accommodate your request.

A flat rate of 700 yen (tax included) will be charged nationwide. Shipping is free for purchases over 11,000 yen (tax included).

We offer paid domestic repairs only for items purchased at our store.
Please contact us via "Inquiries" with your order number, desired repair location, and details.
Once we confirm your inquiry, we will reply to you from info@comaco.jp with information on the next steps.

Please note that depending on the condition of the product, repairs may not be possible.

Smaller sizes can be resized (e.g., a 90cm belt can be resized to 75cm).

We will alter belts from our current stock to your desired size (in 5cm increments) for a fee.
＊We will unpick the stitching at the buckle, cut the belt, and then resize it. Please note that resizing usually takes 1-2 weeks.

For more details, please check [Belt Resizing] and then inquire or place your order.

We may not be able to accommodate your request depending on the belt design. Please feel free to contact us first.

Because our store's leather products use natural leather, there is a possibility of some color fading or transfer due to friction or getting wet. Please be extra careful when using them on rainy days or when coordinating with light-colored clothing.

The size displayed for the belts handled at our STORE is the length from [the inside of the buckle to the center hole (the middle belt hole)].
(For mesh belts, please refer to the diagram on the bottom left.)

If you are having trouble choosing a size, we recommend measuring the length from the [ inside of the buckle to the hole you normally use ] on your current belt as a reference.

For more details, please refer to "How to Choose Your Belt Size".

If you have any questions about sizing, please feel free to contact us via 'Inquiries' or our 'Official LINE Account'.